Refund Policy

We want you to be satisfied with your Expertus rack, cabinet or accessory. This policy explains when and how you can return an item and request a refund. Effective date: 2026-10-21.

Refund period

You may request a refund within 30 days of delivery.

Condition of the item

Items must be returned unused, with all accessories, manuals and the original packaging.

Please include all parts, hardware and accessories that came with the product. Pack the item securely, because racks and cabinets are heavy and can be damaged in transit.

Returns shipping: paid by the customer for change-of-mind returns; paid by us for defective or incorrect items.

How to request

E-mail [email protected] with your order number and the item you want to return. You can also call +12198023455. We answer within 2 business days.

Please wait for our return instructions before you ship anything back.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval. Card statements may take one or two billing cycles to show the refund.

Damaged or missing items

If your order arrives damaged, or if a package is lost, please follow the steps in our Shipping Policy so we can resend the item or refund you.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.